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Guides to AI chatbots for your website
Practical answers on training an AI on your own content, keeping it GDPR and AI Act compliant, and getting results from it. Written from how ChatterLab actually works.
The GDPR and the AI Act
EU AI Act chatbot disclosure: what to write, where to put it, and ten examples to copy
What Article 50 of the EU AI Act asks your website chatbot to say, ten disclosure messages to copy, where to put them and the mistakes to avoid.
· 20 min read
Does your website chatbot need cookie consent? The rule, what regulators say, and a five-minute test
A chat widget needs cookie consent for what it stores before the visitor uses it, or beyond the chat. The rule, regulators' views and a five-minute test.
· 21 min read
Chatbot data processing agreement: what Article 28 GDPR requires, and 20 points to check
What a data processing agreement with an AI chatbot vendor must contain under Article 28 GDPR, and 20 points to check, from sub-processors to model training.
· 20 min read
Chatbot privacy notice: wording you can adapt, and the GDPR reasoning behind each line
Copy-ready privacy notice text for a website chatbot: a base paragraph, seven optional modules, the legal bases, retention and a checklist, all sourced.
· 25 min read
Does a chatbot need EU hosting? What the GDPR asks, and 14 questions for your vendor
The GDPR does not require EU hosting, but transfers outside the EU need a legal mechanism. 14 questions for a chatbot vendor, with good answers and red flags.
· 20 min read
AI Act: are you the provider or the deployer of the chatbot on your website?
Embedding a vendor's chatbot, reselling one under your brand, or building your own: who is the AI Act provider, who is the deployer, and who owes what.
· 18 min read
Building and training your chatbot
How to add an AI chatbot to your website, trained on your own content
Add an AI chatbot trained on your own pages to WordPress, Wix, Squarespace, Webflow, Shopify or plain HTML, with each platform's menu path and plan rules.
· 18 min read
Chatbot hallucinations: how to make invented answers rare and visible
Why chatbots make up answers, what the Air Canada ruling actually says, and six measures that make invented answers rare and visible, with a weekly routine.
· 17 min read
Can you put ChatGPT on your website? The four ways, and what the GDPR asks of each
You cannot embed ChatGPT itself. The four ways to run an OpenAI-powered chatbot on your site, what OpenAI's terms say, and a GDPR checklist.
· 17 min read
How to test an AI chatbot before launch: a checklist and 40 test questions
A starter set of 40 test questions in eight groups, with a scoring sheet and launch criteria, so you can tell when an AI chatbot is ready to go live.
· 24 min read
Support, leads and results
For agencies and white label
Agency chatbots and the GDPR: who is controller, who is processor, and which contracts you need
Your client is the controller, your agency the processor, the platform a sub-processor: the two contracts, ten clauses with example wording, the routine.
· 18 min read
How to price chatbot services as an agency: setup fee, retainer and the numbers behind them
Setup fee, monthly retainer and fair-use limit: how an agency prices chatbot services in euros, with the cost sums, an example quote and margins.
· 16 min read
Comparisons and alternatives
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