Plans and credits
What each plan includes, how credits are counted, the add-ons, and what happens when you reach a limit or change plans.
The plans
| Free | Starter | Studio | Agency | Enterprise | |
|---|---|---|---|---|---|
| Price a month | €0 | €29 | €79 | €249 | on request |
| Per month, paid yearly | €0 | €23 | €63 | €199 | on request |
| Credits a month | 100 | 1,500 | 4,000 | 12,000 | unlimited |
| Agents | 1 | 1 | 1 | 5 | unlimited |
| Storage per agent | 5 MB | 10 MB | 20 MB | 50 MB | unlimited |
| All models | 1-credit models | yes | yes | yes | yes |
| Contact details from visitors | no | yes | yes | yes | yes |
| Tickets | no | yes | yes | yes | yes |
| Own domain | no | no | yes | yes | yes |
| API and MCP | no | no | yes | yes | yes |
| Clients and reports | no | no | no | yes | yes |
| Support | priority, with an onboarding call | priority, with an onboarding call |
Prices are in euros, excluding VAT. Every plan includes the widget, all source types, Activity, the Overview with its figures, Calendly booking and your own branding on the widget. Enterprise is arranged in conversation with us.
Support is by e-mail on every plan: management@sri-group.eu. On Agency and Enterprise your messages are answered first, and you start with an onboarding call: write to the same address to plan it.
A workspace belongs to one account. There are no team members or shared logins yet.
Credits
A credit pays for answers. Each answer costs a fixed number of credits that depends on the model, not on the length: 1 credit for most models, more for the largest. Models and credits.
- Your monthly credits are shared by all agents in the workspace.
- The month runs from the first to the last day, in UTC. Unused credits do not carry over.
- Settings shows this month's use under Usage.
- Everything that produces an answer costs credits: the widget, the Playground, the API and an assistant's test questions over MCP.
When the credits are used up
Without further measures the agents stop answering until the new month. On a paid plan there are two ways to keep them going, both under Settings, Add-ons, AI credits:
Buy credits. Choose a number of packs and pay at once through Stripe: 1,000 credits for €30 a pack, plus VAT. The credits are added as soon as Stripe confirms the payment, and Stripe makes an invoice for it.
Auto recharge. You set a level and a number of packs. When your remaining credits drop below that level, the packs are added at once, and the amount is put on your next invoice rather than charged on the spot. As a brake, recharging is limited to a few times a month. It is off until you switch it on.
Purchased credits are used only after the month's own credits, and they do not expire. There is no way to keep answering past them without buying more.
Add-ons
Add-ons are bought under Settings on top of a paid plan, and billed together with it.
| Add-on | Price | What it does |
|---|---|---|
| Remove "Powered by ChatterLab" | €49 a month | Takes the badge off every agent in the workspace, and unlocks your own footer text. Appearance |
| Extra agents | €19 per agent a month | Raises the number of agents your plan includes. |
| AI credits | €30 per 1,000 credits | See above. |
Changing plans
Choose a plan under Settings. Payment runs through Stripe. From your first payment on, a plan or credits, Manage billing in the Plan card opens your page at Stripe: there you see and download every payment, invoice and receipt, and change your card. Once you have a plan, you also change or cancel it there, so that you keep one subscription. VAT is calculated from your billing address.
Receipts and invoices are in the name of SRI Group BV, the company behind ChatterLab. A business can enter its VAT number when it pays for a plan or for credits, and the number is printed on the invoice. For a business in an EU country other than Belgium, where we are based, the VAT is then reverse charged: the invoice carries no VAT and you account for it yourself. A number you add later through Manage billing counts from the next invoice.
- Upgrading takes effect as soon as the payment is confirmed.
- Downgrading removes nothing. If you then have more agents than the plan includes, the oldest keep working and the newer ones are paused until you upgrade, add extra agents or delete others. An agent that holds more than the new storage limit keeps what it has, but cannot take new sources until it is below the limit.
- If a payment fails, your plan stays active while Stripe retries the card.
Yearly payment
Paying yearly lowers the price by about 20%: the second row of the table is the monthly equivalent, charged once a year.